We do not offer refunds or exchanges on any products you purchase at ProWrestlingCrate.com. We offer mystery wrestling crates and if you are not satisfied with your shipment, there are no refunds. If you cancel your subscription, you will not be refunded on any payments you have already made. All crates are made to order. Once you purchase your crate we start putting it together and we do not offer any cancellations or refunds on anything. If you are missing an item or you were sent the incorrect item, we will gladly reship that item out to you.